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COREFLUX ACCOUNT AND PURCHASE TERMS

I. GENERAL INFORMATION

1. Object and scope

These account and purchase terms (the "Account and Purchase Terms") govern the creation of accounts and purchase of products and services on our website https://coreflux.org/ (the “Site”) and on our platform which can be downloaded on the Site (“Platform”) (collectively the “Platforms”) by Site visitors and the users of our Platform (collectively the “Users” or “you”).

2. Information about Us

We hereby inform you that the contracting entity for the purposes of these Account and Purchase Terms is Coreflux whose full social and contact details are set out below:

Company’s name: COREFLUX PORTUGAL LIMITADA (hereinafter referred to as "Coreflux")

Identification and taxpayer number: 517225310

Address: Centro Empresarial Sarcol Rua do Tronco nº 375 Sala W0.3 4465-275 São Mamede Infesta (Portugal).

3. How to contact us

If you would like to obtain information about or contact us, you can do it through the following channels:

Email: contact@coreflux.org

Telephone: [+351 221 180 460] (call with cost [according to your communications plan]). Office hours will be Monday through Friday from 9:00 a.m. to 6:00 p.m. GMT

You can also contact us at our registered office at Centro Empresarial Sarcol, Rua do Tronco, nº 375, Sala W0.3, 4465-275 São Mamede Infesta (Portugal).

4. About these Account and Purchase Terms

The following additional conditions shall also apply to your use of the Platforms:

  • Privacy Policy which sets out the conditions under which we will process any personal data about you collected when you visit the Platforms or in general when you use Coreflux’s products and services; and
  • Cookie Policy which contains information about the cookies of our Platforms.

In addition, when you create an account and/or purchase a product or service through the Platforms, the Terms of Use, these Account and Purchase Terms, and the Terms of Service will apply, i.e., the contracts that will be formalized between the User and Coreflux and that will govern the use of our Platforms, the creation of an account, the purchase made, and the use of our products and services (collectively the “Terms”). We remind you that in order to open an account and/or make a purchase on our Platforms, you must declare and confirm your acceptance of the aforementioned agreements.

The Terms may be formalized solely in English and you may download them at any time by clicking on the button available at the beginning of the page.

These Account and Purchase Terms shall apply from midnight of the day mentioned in the end of this document.

This contract is concluded between us and you and shall remain in force until you cancel your account or stop using our products and services, whichever happens later, and you may not assign to third parties any rights or obligations arising therefrom, nor assign your contractual position thereunder.

The account created can be cancelled at any time if you wish so. Simply log in to your profile and [process for deleting an account to be included herein].

Cancellation will result in the loss of access to your products and services associated to your account, and you will not be able to make any further use of them through your account.

For all due purposes, we inform you that this contract will not be filed electronically by us, and we recommend that you keep a copy of these Account and Purchase Terms.

These Account and Purchase Terms and any additional document to which express reference is made herein constitute, together with the information provided to you during any relevant order, when applicable, the complete agreement between us, and there is no additional representation, warranty, affirmation, agreement or undertaking, express or implied, of any kind, type or form made by either party, except as explicitly set forth in these Terms and Conditions. These Terms and Conditions supersede each and every agreement, whether oral or written, between the parties in relation to the subject matter thereof.

If any of the provisions of these Account and Purchase Terms is declared invalid or unenforceable, such declaration shall not invalidate the remaining Account and Purchase Terms, which shall continue in full force and effect, unless another remedy is imposed by applicable law. If either party does not require compliance with any of the provisions of these Account and Purchase Terms at any given time, this does not imply and cannot be interpreted as a modification, in whole or in part, of the same, nor as a waiver of its right to demand compliance with them in the future.

In case Coreflux terminates or suspends your User Account or terminate these Account and Purchase Terms, we will endeavor to provide you with reasonable notice before the termination. However, if the termination is based on serious grounds, such as (but not limited to) your breach of any of the Terms, the termination will be effective immediately at any time without prior notice.

II. ACCOUNT CREATION

5. How to create an account

You will be required to create an account or sign in with Google or Github when you download our Platform or when you wish to obtain our Cloud broker services.

If you sign in with Google or Github, these companies will share certain information about you with us (including name and email address). However, we will not have access to the password of your Google or Github account.

In order to create an account, you shall: (i) be of legal age; (ii) have read and accepted the Terms and have so declared by accepting the acceptance box included at the end of the registration process. The creation of an account on the Platform is free of charge.

You may also create an account directly with us. In that case, you must fill in the registration form for creating a new account, entering the following personal data: name, surname, email address and billing information. You may also provide us with your telephone number, your company’s name and address and your (or your company’s) VAT number. You agree to provide us with accurate, complete, and current registration information about yourself.

The registration process will also ask you to enter a password which, together with your email address, will serve to identify you and allow access to your account.

Finally, you must confirm that you have read and accepted the Terms, as well as that you have read the Privacy Policy. Registration cannot be completed without clicking these boxes.

You should not give your password to anyone and you should save it carefully. By registering, you agree that you are fully responsible for all activities that occur under your username and password. We may assume that any communications we receive under your account have been made by you. Coreflux shall not be liable for any damage or loss resulting from unauthorized access to the Platforms by third parties. You are responsible for notifying us through the contacts provided in section 3 above if you become aware of any unauthorized use of or access to your account.

Furthermore, if you register as representative of a company or, in general, a corporate person, you represent and warrant that you have the powers to bind the company you represent to the Terms.

Once the requested data has been entered and the relevant boxes have been ticked, we will send an email to the address provided for you to confirm the account creation. Once you confirm your email, the creation of your account will be concluded.

III. PURCHASE OF PRODUCTS AND SERVICES

In order to purchase an asset or our cloud broker services through the Platforms you shall be of legal age. You do not need an account to buy our assets. However, if you have an account, these assets will be associated to your account. Nevertheless, you do need an account to buy our cloud broker services.

a) Purchasing assets

To make a purchase you must select the "Buy Asset" option on the asset you are interested in purchasing and enter the number of units you want. If you want to conclude your order, you must fill in your email, name, country, and payment data. After that, you shall click on "Pay".

You may, at any time, review the information provided during the process described above directly on the form provided. After your order is concluded, if any error is identified in the entry of the relevant data, you may correct them in the personal area of your account or by contacting us through the contacts provided in section I, point 3 of this document.

As soon you confirm your order and pay the applicable price, you will receive an email with the order confirmation. If you do not receive this confirmation email within 48 hours, please contact us.

The email you will receive will include a summary of your order. You will also be assigned a number for tracking purposes. We recommend that you keep it, as you will need it if you want to make any inquiries about your order.

If your order cannot be fulfilled due to any technical issue, we will communicate this to you through email.

b) Purchasing cloud broker services

To purchase our standard cloud broker services, you must select the option of your choosing. If you want to conclude your order, you must fill in your email, name, country and payment data. After that, you shall click on "Pay".

You may, at any time, review the information provided during the process described above directly on the form provided. After your order is concluded, if any error is identified in the entry of the relevant data, you may correct them in the personal area of your account.

As soon you confirm your order and pay the applicable price, you will receive an email with the order confirmation. If you do not receive this confirmation email within 48 hours, please contact us.

The email you will receive will include a summary of your order. You will also be assigned a number for tracking purposes. We recommend that you keep it, as you will need it if you want to make any inquiries about your order.

If your order cannot be fulfilled due to any technical issue, we will communicate this to you through email.

6. How to pay your order

The price of our products and services are shown on the Platforms, when applicable. All prices are shown in dollars and do not include VAT. Although we make every effort to ensure that the information shown is always up-to-date and error-free, it is possible that the price of some of the services may be incorrect. If the error is manifest, i.e. when the price of the services shown is manifestly unrealistic or disproportionate, it will be possible for the Company to terminate the order.

The Platforms are supported by Stripe services and only accept credit and debit cards as payment methods.

In some cases, we may grant you access to a trial period of our products and/or services. In these cases, payment will be due once the trial period has ended and provided that you have not cancelled the product/service until that date.

In other cases, we may give you a voucher which will allow you to purchase our products and/or services at special conditions. In those cases, the terms and conditions of the relevant shall apply.

IV. OTHER PROVISIONS

7. Changes to these terms

Coreflux reserves the right to modify or cancel partially or totally these Account and Purchase Terms. We will notify you reasonably in advance of the effective date of the modified Account and Purchase Terms to allow you to terminate before the effective date of the modified Account and Purchase Terms if you do not agree with the changes made.

8. What laws apply

Please note that these Terms and Conditions and its subject matter are governed by Portuguese law without prejudice to the application of any mandatory consumer law from the country where the consumer has his/her habitual residence.

V. SPECIFIC PROVISIONS FOR CONSUMERS

9. Right of free withdrawal from the contract

All purchases made through the Platforms are final and non-refundable except as expressly set forth in these Account and Purchase Terms and in the events of warranty claims for reduction or withdrawal or other legal actions that may lead to the obligation to refund or return credits such as the return of prepaid credits after termination.

You agree to the company providing purchases made through the services to you immediately. You agree and acknowledge that you will lose your right to cancel the contract once the assets have been fully performed and/or the relevant content or feature has been made accessible to you. In the case of cloud broker services, if you exercise the right of free withdrawal, after having requested the immediate provision of the service, we must be paid an amount proportional to what has actually been provided up to the time of communication of the termination.

If you register for a trial period of our cloud broker services, you agree that the right of withdrawal for the paid subscription for which you are receiving a trial period ends fourteen (14) days after the start of the trial period. If you do not cancel the paid subscription before the end of the trial period, you will lose your right of withdrawal and authorize Coreflux to automatically charge you the agreed price until you cancel the paid subscription.

If you buy directly a paid version of our cloud broker services and decide to exercise your right of withdrawal, we will refund the amount of the payment you have made (minus the amount proportional to the services provided up to the time of communication of the termination) without undue delay and in any event no later than 14 calendar days from the date on which you informed us of your decision.

The refund of the corresponding amounts will be made through the same means of payment used to place the order, unless expressly stated otherwise. In this case, you should indicate an alternative reimbursement system. You will not incur in any expense as a consequence of this change.

You can contact our customer service by using the contacts included in section I, point 3 above, indicating that you wish to withdraw from the contract. You should include enough information to allow us to identify both you and your order. Coreflux will guide you through the steps to follow and share your request with the relevant service provider, who will then analyze the request and, if applicable, refund you the paid amounts. You may exercise your right of withdraw through the form below, whose use is voluntary.

In order for the withdrawal period to be respected, it is sufficient that your communication regarding the exercise of the right of withdrawal is sent before the end of the withdrawal period.

WITHDRAWAL FORM

To COREFLUX PORTUGAL, LIMITADA, with registered office at Centro Empresarial Sarcol, Rua do Tronco, nº 375, Sala W0.3, 4465-275 São Mamede Infesta (Portugal) and e-mail contact@coreflux.org:

I hereby inform you that I terminate my contract for the provision for the following service(s): (Specify service or services you wish to withdraw) - Ordered on:
- Consumer's name: - Consumer Address: - Consumer's signature (only if this form is served on paper):

10. Your rights in the event of non-conformity of products

You have legal warranty rights in relation to our products and services under Decree-Law no. 84/2021, of 18 October. The legal warranty operates automatically and free of charge in case of non-conformity of the services that you have purchased under these Terms and its duration is of two years in case there is a single act of supply from our side (if you buy our assets) or corresponds to the period during which the services are to be supplied, if we agree on the continuous supply of our services (for example, the case of our cloud broker services).

11. Additional rights for consumers

These Account and Purchase Terms shall apply without prejudice to any other rights that correspond to you as a consumer. For more information about your rights, you can contact the Directorate-General for Consumers.

Likewise, you have the right to use an alternative dispute resolution mechanism, accessible via the following URL: http://ec.europa.eu/consumers/odr/.

Consumer disputes of low economic value (up to €5,000), in accordance with the applicable legislation in force, are subject to necessary arbitration or mediation when, at the express option of the consumers, they are submitted to the assessment of an Arbitral Tribunal attached to the legally authorized consumer dispute arbitration centers.

It is hereby informed that the consumer dispute arbitration centers that are legally authorized in the national territory are the following:

  • Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra (CACRC) - https://www.centrodearbitragemdecoimbra.com/;
  • Centro de arbitragem de Conflitos de Consumo de Lisboa (CACCL) - http://www.centroarbitragemlisboa.pt/;
  • Centro de Arbitragem de Conflitos de Consumo da Madeira (CACC RAM) – https://www.madeira.gov.pt/cacc/;
  • Centro de Informação de Consumo e Arbitragem do Porto (CICAP) - https://www.cicap.pt/;
  • Centro de Arbitragem de Conflitos de Consumo do Vale do Ave (TRIAVE) - https://www.triave.pt/;
  • Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo) (CIAB) - https://www.ciab.pt/;
  • Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve (CIMAAL) - https://www.consumidoronline.pt/pt/;
  • Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC) –https://www.cniacc.pt/pt/;
  • Centro de Arbitragem da Universidade Autónoma de Lisboa (CAUAL) – https://arbitragem.autonoma.pt/.

You can check, at any time, the list of Alternative Dispute Resolution Entities available under article 17 of Law no. 144/2015, of 8 September, on the consumer portal, through the website www.consumidor.pt.

Last Update: [04/03/2024]